Careers

At North Shore Animal League America’s Pet Health Centers, we are always looking for talented individuals to join our team.

If you’re looking for a challenging and rewarding career that helps provide a higher quality of life for dogs, cats, puppies, and kittens – then come join us on our mission.

Our Medical Services team consists of Veterinarians, Licensed Veterinary Technicians, Veterinary Assistants and Medical Administrators who are dedicated to providing a caring, healing environment for all of our animals, as well as those who visit our Alex Lewyt Veterinary Medical Center.

Current Openings

Client Services Representative

North Shore Animal League America is currently seeking a Client Services Representative to provide excellent customer service to current, and potential clients of the Medical Center. Client Services Representatives act as first contact for all potential and current clients, and a liaison between our Veterinarians and their patients.

Responsibilities:

  • Handle all incoming Medical Center phone calls and direct calls to appropriate parties
  • Assess emergency calls received and direct them accordingly
  • Check in/Check out clients
  • Schedule wellness, sick, and surgery appointments, as well as visiting appointments for owners visiting their hospitalized pets
  • Provide routine information i.e.: Clinic hours, verify vaccine information, spay/neuter information etc
  • Create a friendly and welcoming atmosphere for all that enter our Medical Center
  • Process daily paperwork, logs and records for Spay/Neuter Surgeries, including Pet Health Center
  • Create, and maintain medical records, cash register and credit/check machine
  • Process spay/neuter refunds
  • Receive payments for surgeries, Pet Health Center, Wellness Center, and Outpatient appointments
  • Copy, Fax/Mail medical records upon request
  • Process care credit applications
  • Call clients to confirm appointments and remind them of missed appointments
  • Data entry into computer, i.e.: vaccination records, import medical records from private vets, update client information, etc.
  • Assist with purging of records that will be sent to storage room; Scanning paper files into Impromed database
  • Check messages daily
  • Keep front office and both waiting rooms cleaned and organized; including magazine racks, pamphlets and television
  • Order and stock office supplies for Pet Health and Wellness Centers. i.e.: heartworm/flea and tick preventatives
  • Clean exam rooms
  • Other duties as assigned

Requirements:

  • Preferred 2+ years Customer Service experience in a small to mid-sized call center environment or Veterinary/Medical practice
  • Exceptional Customer Service skills
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task
  • Working knowledge of Microsoft Office applications, Outlook, Word and Excel
  • The ability to work a flexible schedule including nights and weekends
  • Ability to work in a team oriented environment
  • Ability to work in a fast paced, high volume, and demanding work environment
  • Maintaining confidentiality to sensitive client information
  • Desire to make a positive difference in the lives of animals and their owners

We offer a competitive salary and an excellent benefits package including medical, dental, and much more. 

Experienced Veterinary Assistants

North Shore Animal League America is currently seeking Experienced Veterinary Assistants to play a crucial role in our everyday mission to provide quality care to our patients, both within our shelter and at our Alex Lewyt Veterinary Medical Center. We provide ongoing training that enhances your professional growth and a learning environment with state of the art medical equipment. The perfect candidate for this position must be detailed oriented with the ability to work in a fast pace environment and provide exceptional customer service to our clients and medical staff

Responsibilities:

  • Assist with medical examinations. Restrain and handle patients as needed.
  • Administer oral topical, eye and ear medications, and bandage changes.
  • Know vaccine and testing protocols. Prepare outside lab tests.
  • Fecal and urine sample collection and run/read fecal tests.
  • Prepare surgical packs using autoclave.
  • Identify animals in need of medical attention.
  • Document treatments in treatment record.
  • Clean and maintain holding areas, exam rooms and equipment, clean cages, water bowls, litter pans and do laundry.
  • Feed, exercise, groom and weigh patients. Perform special diet feeding.
  • Collar, process and transport animals to other areas of facility when necessary.
  • Stock medical and non-medical supplies.
  • Monitor animals in oxygen cages.

Requirements:

  • Must have 1+ years’ experience as a Veterinary Assistant, or applicable education experience.
  • Hands on animal experience is required.
  • Must be able to lift 40-50lbs.
  • Ability to handle and control animals.
  • Maintain the cleanliness of the exam rooms and assist the Veterinarians and Veterinary Technicians when needed.
  • Must be able to multi-task and perform in a fast paced environment.
  • Strong communication, organizational and interpersonal skills.
  • Full-time position includes 1 weekend shift.

We offer a competitive salary and an excellent benefits package including medical, dental, and much more. 

Per Diem Veterinarians

North Shore Animal League America is currently seeking per diem Veterinarians to join our team of medical professionals. As a Per Diem Veterinarian you will be responsible for veterinary coverage for sick leave, vacation, weekends, or continuing education.

At North Shore Animal League America we provide high quality medicine in a shelter environment, managing a large and challenging medical and surgical caseload. This includes general practice, pediatrics, surgeries, hospital rounds, and spay/neuter procedures. Our state-of-the-art Alex Lewyt Veterinary Medical Center is fully equipped with x-ray, pulse ox, tonopen, 4 oxygen cages, ultra sound machines, IV fluid pumps and full dental & some in-house orthopedic capabilities.

Requirements:

  • A New York State DVM license with at least 3+ years of experience preferred.
  • Have the ability to be productive upon arrival.
  • Strong client relation skills.
  • Team-oriented and committed to promoting animal welfare.
  • Must be able to lift 40-50lbs.
  • Ability to handle and control animals.

We offer a competitive per diem rate. 

Staff Veterinarian - Shelter Medical

North Shore Animal League America is currently seeking a full-time Veterinarian to join our 15 doctor, AAHA accredited facility. This position is a staff veterinarian position overseeing the health and medical needs of the canine and feline population in our shelter facilities. At full capacity this facility can house up to 200 felines (most in cage free communal housing) and 150 canines. The facility has dedicated examination rooms, medical treatment wards, as well as a feline surgical suite. Canine surgery and more advanced medical and surgical needs are performed in the AAHA accredited Medical Center. Infectious disease isolation and treatment would be handled in the state of the art Special Recovery Center. To learn more about our facilities, please visit phcanimalleague.com.

Job Responsibilities (include but are not limited to):

  • Provide consistent and high quality patient care
    • Perform thorough physical exams
    • Make appropriate recommendations for preventative care
    • Ordering and interpretation of appropriate diagnostics
    • Ensure medical records are complete and accurate
    • Develop thorough and appropriate treatment plans (for inpatient or outpatient care)
    • Maintain and modify the feline health protocols as needed
  • Provide consistent and high quality patient care
    • Educate adopters on all aspects of feline veterinary care
    • Respond to callbacks and client inquiries in a timely manner
    • Follow up on patients when warranted
  • Surgical Service
    • Able to perform routine spay-neuter in an efficient manner
    • Must be able to perform 15-20 S/N surgeries in a shift
    • Should be proficient in other routine procedures
  • Be an active team player
    • Work cooperatively with colleagues when needed
    • Elevate problems/concerns to Chief of Veterinary Staff when appropriate
    • Communicate with foster parents and manage the medical needs of animals in the Foster Care Program

Requirements:

  • Experience preferred
  • Compensation commensurate with experience

Additional compensation includes:

  • $1200/year CE allowance and Reimbursement for AVMA Dues, NYS License and DEA License
  • Robust health benefits plan that includes both medical and dental insurance
  • 401-K available
  • As a 501-C-3 Non-profit, employees may be eligible for the Public Service Loan Forgiveness Program

We offer a competitive salary and an excellent benefits package including medical, dental, and much more.

Staff Veterinarian

Looking for a full or part-time Associate Veterinarian to join our 16 doctor, AAHA accredited medical center. We provide high quality, affordable veterinary care to our shelter residents as well as both adopted and community pets. Fully equipped, state of the art facilities. In house, capabilities include wellness center with rehabilitation suite (including underwater treadmill), dental suite, digital full body and dental radiology, endoscopy, class IV therapy laser, fully equipped surgical suite performing both soft-tissue and orthopedic surgery, and isolation facility. We see over 30,000 cases annually, providing an exciting and challenging work environment. The position is rotational through all departments, with emphasis on clinical case management.

Job Responsibilities (include but are not limited to):

  • Provide consistent and high quality patient care
    • Perform thorough physical exams
    • Make appropriate recommendations for wellness care
    • Ordering and interpretation of appropriate diagnostics
    • Ensuring medical records are complete and accurate
    • Develop thorough and appropriate treatment plans (for inpatient or outpatient care)
  • Provide high level of customer service
    • Educating clients on all aspects of pet veterinary care
    • Responding to callbacks and client inquiries in a timely manner
    • Follow up on patients when warranted
    • Keep owners adequately informed of costs of care
    • Provide reasonable estimates for hospital or surgical care
  • Surgical service
    • If rotate through surgery services, able to perform routine spay-neuter in an efficient manner
    • Must be able to perform at least 20 S/N surgeries in a shift
    • Training will be provided to reach this proficiency level
    • Should be proficient in other routine procedures
    • Lumpectomy, Cystotomy, Aural Hematoma, etc.
  • Be an active team player
    • Make reasonable efforts to assist colleagues when needed
    • Elevate problems/concerns to supervising veterinarian when appropriate

Requirements:

  • Experience preferred, but new graduates welcome to apply. Active mentoring available.
  • Compensation commensurate with experience

Additional compensation includes:

  • Generous PTO policy
  • $1200/yr CE allowance (w paid time off)
  • Reimbursement for AVMA Dues, NYS License and DEA License
  • Robust health benefits plan
  • 401-K available
  • As a 501-C-3 Non-profit, employees may be eligible for the Public Service Loan Forgiveness Program

Veterinary Technicians, Licensed or License Eligible

North Shore Animal League America is currently seeking a full-time and part-time NY State Licensed Veterinary Technicians (LVT) or license eligible Technicians to join our top notch medical team of 17 Veterinarians and a support staff of over 70 employees.

At our Alex Lewyt Veterinary Medical Center you’ll work with a team of highly skilled Technicians, Assistants, and Client Service Representatives and highly respected Doctors. We are an AAHA accredited practice. As a forward thinking facility, we keep up with the newest technology to meet the ever changing needs of our clients.

Responsibilities:

  • Assist Veterinarians with medical examinations, dental procedures, surgeries.
  • Administer medications as prescribed by Veterinarians.
  • Monitor post-surgical patients.
  • Per lab tests and scans.
  • Display proficiency in all technical skills.
  • Attend rounds and perform all other related duties as assigned.
  • Communicate with clients, provide support.

Requirements:

  • NYS Veterinary Technician License, limited permit, or are currently enrolled in an AVMA school program.
  • Experience a plus, but will train new graduates.
  • Must be able to lift 40-50 lbs.
  • Ability to handle and control animals.
  • Must be able to multi-task and perform in a fast paced environment.
  • Must love animals and fully support the mission of NSALA.
  • Flexible to work additional hours when workload requires.
  • Full and Part-time shifts must be able to work a combination of days, evenings, and weekend shifts. (Per Diem positions also available.)

We offer a competitive salary and an excellent benefits package including medical, dental, and much more.

Apply here!

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